Account & Data Deletion Request
App: DigiShop (com.techflowstudio.shopkeeper)
In compliance with Google Play's User Data & Account Deletion Policy, DigiShop provides full transparency and easy mechanisms for users to request the permanent deletion of their account and all associated personal and business data.
Warning: Account deletion is irreversible. Once deleted, all cloud records including your product catalog, sales invoices, and customer credit ledger (Khata) will be permanently purged.
Option 1: In-App Immediate Deletion (Recommended)
If you currently have the app installed on your Android device:
- Open the DigiShop app.
- Navigate to the Settings screen (gear icon in the bottom bar).
- Scroll down to the Google Cloud Backup section.
- Tap Delete Account & Cloud Data.
- Confirm your decision in the confirmation dialog.
When deletion succeeds, your Firebase Auth account and Firestore shop data are removed immediately. Google Drive backups already in your personal Drive are not removed by the app.
Option 2: Web Deletion Request (If App is Uninstalled)
If you uninstalled the application or cannot access your device, submit your registered Google email address below. This opens an email to our support team (it is a request, not an automated instant purge). We process confirmed requests within about 48 hours.
Your email draft to support has been opened. After we receive and confirm your request, we will purge your Firebase Auth and Firestore shop data within about 48 hours and reply to your email.
What Data Will Be Deleted:
- User Authentication Profile: Google account ID, email, name, and Firebase Auth records.
- Store Profile: Shop name, contact phone number, address, and profile logo.
- Inventory & Sales: All product listings, barcodes, sales history, and invoices.
- Khata & Ledger: All customer names, phone numbers, and credit balances.
- Google Drive Integration: On in-app deletion the app revokes its Google Drive OAuth access and clears the local Drive session. Files previously saved to your personal Google Drive remain in your Drive — the app does not delete those files. You can manage or delete them yourself in Google Drive.
Data Retention Timeline:
On a successful in-app deletion, Firestore and Firebase Authentication data are removed from our systems immediately. Web requests (Option 2) are processed manually from email within about 48 hours after we receive them. Google Drive files you already own stay in your Drive until you delete them.
Need Assistance?
Contact our support team directly at techflow0500@gmail.com.